Exam guide · AB-250
Microsoft doesn’t give an exact number of questions for AB-250: most of its exams have 40 to 60 questions. You get 120 minutes. You need 700 out of 1000 to pass. It costs $165 (in the United States; set by country). Microsoft hasn’t announced a retirement date.
Last updated
The exam at a glance
From Microsoft’s own pages, checked every week (last on November 7, 2026). The cost is checked every week too. How we check our facts
Versions and dates
Microsoft hasn’t announced a retirement date for AB-250. We check Microsoft’s site every week, and this page changes the day it does.
Exam domains
Each domain’s share of the exam, as Microsoft publishes it. Spend your study time in the same proportion.
1Deploy Dynamics 365 Contact Center
15–20%
2Implement channels
30–35%
3Configure agents and AI capabilities
10–15%
4Configure work distribution
10–15%
5Configure the Dynamics 365 Contact Center representative experience
15–20%
6Manage analytics for the Dynamics 365 Contact Center
10–15%
Prepare
Free tools to find your weak domains and plan your weeks, then full practice exams in OpenpassAI.
Free practice test
Original questions across the exam’s domains, each with an explanation, and your score by domain.
Take the testFree study plan
Pick your exam date and weekly hours, and get a plan weighted like the domains above.
Make my planMicrosoft certifications
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Timed exams weighted like the real one, an AI tutor that explains every answer, and a readiness score for each domain.
FAQs
Find quick answers or contact our support team.
Microsoft doesn’t give an exact number for AB-250: most of its exams have 40 to 60 questions. You get 120 minutes.
You need 700 out of 1000: the same for every Microsoft technical exam.
$165 (in the United States; set by country). Check Microsoft’s site for the price in your country.
Microsoft hasn’t announced one yet. We check Microsoft’s site every week, and this page changes the day it does.
None: Microsoft sets no prerequisites for AB-250. Knowing the exam’s domains well is what counts.
Weight your time like the exam: Implement channels carries the most (30–35%). Take the free practice test to find your weakest domains, make a study plan around them, and before you book, sit full-length timed practice exams until you pass them comfortably.
MB-800
MB-230
MB-310
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