CSA
1Platform Overview and Navigation
7%
2Instance Configuration
10%
3Configuring Applications for Collaboration
20%
4Self Service and Automation
20%
5Database Management and Platform Security
30%
6Data Migration and Integration
13%
Exam guide · CSA
ServiceNow Certified System Administrator exam guide
The CSA exam has 60 questions and takes 90 minutes. ServiceNow doesn’t publish a passing score. It costs $300 (before customer and partner discounts). ServiceNow hasn’t announced a retirement date.
Last updated
The exam at a glance
ServiceNow Certified System Administrator (CSA)
- Questions
- 60
- Time
- 90 min
- Passing score
- Not published by ServiceNow
- ServiceNow shows results as a conditional pass or fail
- ServiceNow’s exam blueprints
- Recommended experience
- 3–6 months using or maintaining an instance
- Level
- Core
- Role
- ServiceNow Administrator
- Upkeep
- Yearly delta
- Exam code
- CSA
From ServiceNow’s own pages, checked every week (last on November 7, 2026). The cost is checked every week too. How we check our facts
Versions and dates
What’s changing, and when
ServiceNow hasn’t announced a retirement date for CSA. We check ServiceNow’s site every week, and this page changes the day it does.
Exam domains
What the exam covers
Each domain’s share of the exam, as ServiceNow publishes it. Spend your study time in the same proportion.
Prepare
Start on ServiceNow CSA today
Free tools to find your weak domains and plan your weeks, then full practice exams in OpenpassAI.
Free practice test
10 CSA questions
Original questions across the exam’s domains, each with an explanation, and your score by domain.
Take the testFree study plan
A week-by-week plan
Pick your exam date and weekly hours, and get a plan weighted like the domains above.
Make my planServiceNow certifications
Where System Administrator fits
Every ServiceNow certification on one map, with each exam’s facts checked weekly.
See the ServiceNow page
Take it further in OpenpassAI
Full ServiceNow CSA practice exams
Timed exams weighted like the real one, an AI tutor that explains every answer, and a readiness score for each domain.
FAQs
Got Questions? We’ve Got Answers.
Find quick answers or contact our support team.
How many questions are on the ServiceNow Certified System Administrator exam?
The CSA exam has 60 questions, and you get 90 minutes.
What is the passing score for ServiceNow Certified System Administrator?
ServiceNow doesn’t publish a passing score for CSA. ServiceNow shows results as a conditional pass or fail.
How much does the ServiceNow Certified System Administrator exam cost?
$300 (before customer and partner discounts). Check ServiceNow’s site for the price in your country.
When does CSA retire?
ServiceNow hasn’t announced one yet. We check ServiceNow’s site every week, and this page changes the day it does.
What experience do I need for ServiceNow Certified System Administrator?
ServiceNow recommends 3–6 months using or maintaining an instance. It isn’t required to sit the exam.
How should I study for ServiceNow Certified System Administrator?
Weight your time like the exam: Database Management and Platform Security carries the most (30%). Take the free practice test to find your weakest domains, make a study plan around them, and before you book, sit full-length timed practice exams until you pass them comfortably.
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