ServiceNow certifications
Twenty-five ServiceNow certifications, prepared exam by exam: practice exams that follow each blueprint, select-all questions with no partial credit, hands-on labs and an AI tutor that explains every answer in your style.
200 free credits · No credit card required
Last updated
Certification paths
ServiceNow certifications start with the platform core, then branch into Implementation Specialist exams for each product area, Platform Owner for the people who run the platform, and Architect at the top. Select any certification to see its exam.
Platform core
Administer and build on the platform
IT service & assets
Service, software and hardware
IT operations & data
CMDB, discovery and analytics
Security & risk
Respond, remediate, comply
Customer & employee
Service people get every day
Platform owner
Run the platform as a product
Architect
Design at enterprise scale
All ServiceNow certifications
Filter by track or level. Every card shows the exam you’ll sit, straight from its ServiceNow blueprint: how many questions, how long it runs and what it takes to keep it current.
25 certifications
CorePlatform core
ServiceNow Administrator
Configure, implement and maintain the platform: navigation, applications, data, security, self-service and automation.
Recommended: 3–6 months using or maintaining an instance
CorePlatform core
ServiceNow Developer
Design, build and deploy applications: data models, interfaces, security, automation and integrations.
Recommended: 6 months developing ServiceNow applications
Implementation SpecialistIT service & assets
ITSM Implementer
Incident, problem and change, service catalog and request management, and how ITSM ties into the CMDB.
Recommended: CIS – Data Foundations first · 6 months implementing
Implementation SpecialistIT service & assets
SAM Implementer
Software discovery, license reconciliation, compliance and the processes around software assets.
Recommended: CIS – Data Foundations first · 6 months in the field
Implementation SpecialistIT service & assets
HAM Implementer
Hardware lifecycles, data integrity and automated asset processes, integrated with IT workflows.
Recommended: CIS – Data Foundations first · 6 months in the field
Implementation SpecialistIT service & assets
SPM Implementer
Financials, resource planning, ideas and demand, projects and portfolio planning.
Recommended: 6 months in the field
Implementation SpecialistIT operations & data
CMDB and CSDM Implementer
Design, implement and run a CMDB that follows the CSDM framework. Required before six other Implementation Specialist exams.
Recommended: 2+ years with the CMDB
Implementation SpecialistIT operations & data
ITOM Implementer
Design and troubleshoot discovery patterns, run discovery schedules and keep the CMDB accurate.
Recommended: CIS – Data Foundations first · 6 months with Discovery
Implementation SpecialistIT operations & data
ITOM Implementer
Map business services to the infrastructure behind them, from discovery patterns to tag-based mapping.
Recommended: 6 months on 2+ ITOM deployments
Implementation SpecialistIT operations & data
ITOM Implementer
Event processing, alert rules, event sources, Operator Workspace and dependency maps.
Recommended: 6 months in the field
Implementation SpecialistIT operations & data
Analytics Implementer
Indicators, breakdowns, data collection and dashboards that turn platform data into decisions.
Recommended: 6 months on Platform Analytics projects
Implementation SpecialistSecurity & risk
Security Operations Implementer
Manage security incidents, bring in threat intelligence and automate the response.
Recommended: CIS – Data Foundations first · 3–6 months with SIR
Implementation SpecialistSecurity & risk
Security Operations Implementer
Vulnerability data, scanner integrations, automated response and remediation workflows.
Recommended: CIS – Data Foundations first · 3–6 months with VR
Implementation SpecialistSecurity & risk
GRC Implementer
Risk, policy and compliance and audit management: entity frameworks, compliance processes and audits.
Recommended: 6 months on 2+ deployments
Implementation SpecialistSecurity & risk
GRC Implementer
Third-party risk processes, assessments, the third-party portal and the workflows around them.
Recommended: None listed
Implementation SpecialistCustomer & employee
CSM Implementer
Data models, case routing and processes, and the workspaces, portals and analytics of customer service.
Recommended: Hands-on implementing CSM
Implementation SpecialistCustomer & employee
FSM Implementer
Work orders and their templates, task dependencies, assessments and the processes of field service.
Recommended: 6 months in the field
Implementation SpecialistCustomer & employee
HRSD Implementer
HR architecture, core applications, Employee Center, HR journeys and the security that protects HR data.
Recommended: 3–6 months in the field
Implementation SpecialistCustomer & employee
Domain Separation Implementer
Administer a domain-separated instance: domains, data and process separation, and support across applications.
Recommended: 6 months on a complex implementation
Retires Dec 31, 2026
Platform OwnerPlatform owner
Platform Owner
The foundations of owning the platform: roadmaps, user feedback and cross-team collaboration.
Recommended: 3–5 years on the platform
Platform OwnerPlatform owner
Senior Platform Owner
Lead the platform’s strategic development: prioritize features, balance business needs and apply ServiceNow best practice.
Recommended: CPOA first · 5–8+ years as Platform Owner
New since May 2026
Platform OwnerPlatform owner
Head of Platform
Own the long-term vision of the platform: complex initiatives, mentoring and enterprise strategy.
Recommended: CPOP and the career journey · 8+ years
ArchitectArchitect
Technical Architect
Scalable, sustainable architecture: CMDB and CSDM, governance, security, data and integrations, release and instance strategy.
Recommended: The CTA class · 3+ years implementing
2026 cohorts require ArchX first
ArchitectArchitect
CRM Architect
Build scalable CRM solutions and map workflows to business outcomes across industries.
Recommended: CRMA program · 3 years in CRM
Beta exam for program graduates
ArchitectArchitect
Master Architect
ServiceNow’s highest credential: a 22-week cohort that ends with a board review of your architecture for a real-world case.
Recommended: CSA, CAD, CIS-ITSM + 2 CIS · 5 years consulting
Exam details from the exam blueprints on ServiceNow University, checked weekly for changes; last updated November 7, 2026. ServiceNow doesn’t publish passing scores. ServiceNow and the names of its certifications are trademarks of ServiceNow, Inc.
Built for ServiceNow exams
ServiceNow exams follow their blueprints closely and give no partial credit. Every tool works toward the exam you’ll actually sit.
Practice exams weighted like each blueprint’s domains and timed like the real thing, so exam day holds no surprises.
Learn more: Timed practice examsMultiple-select questions give no partial credit. Practice spotting every right answer until it’s second nature.
Learn more: Select-all questionsPractice the configuration tasks each blueprint lists, in guided labs, until they feel routine.
Learn more: Hands-on labsGot one wrong? The tutor explains why, in the way you learn best, and points to the blueprint topic behind it.
Learn more: An AI tutor on every answerA readiness score across every blueprint domain, so you book the exam when the numbers say you’ll pass.
Learn more: Know when you’re readyFAQs
Find quick answers or contact our support team.
Certified System Administrator (CSA). It covers the platform every other certification builds on. Developers then add Certified Application Developer; implementers choose the Implementation Specialist exam for their product area.
Most run 90 minutes with 60 questions. Discovery and Vulnerability Response have 45 questions, Event Management 30 in 60 minutes, Data Foundations 75, and the Platform Owner exams 70 to 73.
ServiceNow doesn’t publish it. Every question is worth one point, and your total is compared with a set cut score that isn’t always 70%. Multiple-select questions give no partial credit.
The IT Service Management, Software and Hardware Asset Management, Discovery, Security Incident Response and Vulnerability Response exams all build on a sound CMDB, so ServiceNow requires the CIS – Data Foundations (CMDB and CSDM) certification before you register for them.
Each year, pass a short maintenance exam (a delta) on the new release and pay the Certification Maintenance Program fee.
Each runs through a program. Technical Architect needs the CTA class before its exam. CRM Architect has its own program and a beta exam. Master Architect is a 22-week cohort (US$17,000) that ends with a board review of your architecture for a real-world case.
Yes. The free plan includes 200 credits you can spend across the platform, with no credit card required. Upgrade to Pro whenever you want unlimited practice.
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