Service-Con-201
1Industry Knowledge
12%
2Implementation Strategies
12%
3Agentforce Service Solution Design
15%
4Knowledge Management
12%
5Intake and Interaction Channels
13%
6Case Management
13%
7Contact Center Analytics
13%
8Integrations
10%
Exam guide · Service-Con-201
Salesforce Agentforce Service Consultant exam guide
The Service-Con-201 exam has 60 questions and takes 105 minutes. You need 78% to pass. It costs $200 (plus tax; retakes cost half, and Foundations retakes are free). Salesforce hasn’t announced a retirement date.
Last updated
The exam at a glance
Salesforce Agentforce Service Consultant (Service-Con-201)
- Questions
- 60
- Time
- 105 min
- Prerequisites
- Platform Administrator
- Level
- Intermediate
- Role
- Service Cloud Consultant
- Exam code
- Service-Con-201
From Salesforce’s own pages, checked every week (last on November 8, 2026). The cost was checked on November 8, 2026. How we check our facts
Versions and dates
What’s changing, and when
Salesforce hasn’t announced a retirement date for Service-Con-201. We check Salesforce’s site every week, and this page changes the day it does.
Exam domains
What the exam covers
Each domain’s share of the exam, as Salesforce publishes it. Spend your study time in the same proportion.
Prepare
Start on Salesforce Service Consultant today
Free tools to find your weak domains and plan your weeks, then full practice exams in OpenpassAI.
Free practice test
10 Service-Con-201 questions
Original questions across the exam’s domains, each with an explanation, and your score by domain.
Take the testFree study plan
A week-by-week plan
Pick your exam date and weekly hours, and get a plan weighted like the domains above.
Make my planSalesforce certifications
Where Service Consultant fits
Every Salesforce certification on one map, with each exam’s facts checked weekly.
See the Salesforce page
Take it further in OpenpassAI
Full Salesforce Service Consultant practice exams
Timed exams weighted like the real one, an AI tutor that explains every answer, and a readiness score for each domain.
FAQs
Got Questions? We’ve Got Answers.
Find quick answers or contact our support team.
How many questions are on the Salesforce Agentforce Service Consultant exam?
The Service-Con-201 exam has 60 questions, and you get 105 minutes.
What is the passing score for Salesforce Agentforce Service Consultant?
You need 78%.
How much does the Salesforce Agentforce Service Consultant exam cost?
$200 (plus tax; retakes cost half, and Foundations retakes are free). Check Salesforce’s site for the price in your country.
When does Service-Con-201 retire?
Salesforce hasn’t announced one yet. We check Salesforce’s site every week, and this page changes the day it does.
What experience do I need for Salesforce Agentforce Service Consultant?
Salesforce lists: Platform Administrator.
How should I study for Salesforce Agentforce Service Consultant?
Weight your time like the exam: Agentforce Service Solution Design carries the most (15%). Take the free practice test to find your weakest domains, make a study plan around them, and before you book, sit full-length timed practice exams until you pass them comfortably.
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