Exam guide · CRMA
The CRMA exam has 50–70 questions and takes 120 minutes. ServiceNow doesn’t publish a passing score. The price varies: ServiceNow University shows the price when you register; customer and partner discounts apply. ServiceNow hasn’t announced a retirement date.
Beta exam for program graduates
Last updated
The exam at a glance
From ServiceNow’s own pages, checked every week (last on November 7, 2026). The cost was checked on November 7, 2026. How we check our facts
Versions and dates
ServiceNow hasn’t announced a retirement date for CRMA. We check ServiceNow’s site every week, and this page changes the day it does.
Exam domains
Each domain’s share of the exam, as ServiceNow publishes it. Spend your study time in the same proportion.
1Value of CRM in Digital Transformation
8.3%
2Organizational Hierarchy and Location Structure
35.4%
3CRM Health and Success Metrics
14.6%
4CRM Solutions for Business Requirements
18.8%
5Future-State Architecture and Process Flow
8.3%
6Domain Separation Approach
14.6%
Prepare
Free tools to find your weak domains and plan your weeks, then full practice exams in OpenpassAI.
Free practice test
Original questions across the exam’s domains, each with an explanation, and your score by domain.
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Pick your exam date and weekly hours, and get a plan weighted like the domains above.
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Timed exams weighted like the real one, an AI tutor that explains every answer, and a readiness score for each domain.
FAQs
Find quick answers or contact our support team.
The CRMA exam has 50–70 questions, and you get 120 minutes.
ServiceNow doesn’t publish a passing score for CRMA. ServiceNow shows results as a conditional pass or fail.
Varies. ServiceNow University shows the price when you register; customer and partner discounts apply.
ServiceNow hasn’t announced one yet. We check ServiceNow’s site every week, and this page changes the day it does.
ServiceNow recommends CRMA program · 3 years in CRM. It isn’t required to sit the exam.
Weight your time like the exam: Organizational Hierarchy and Location Structure carries the most (35.4%). Take the free practice test to find your weakest domains, make a study plan around them, and before you book, sit full-length timed practice exams until you pass them comfortably.
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